Yes, Your Internet Works!

If you're reading this message...

...that means your internet is working. Or at least, we think so. However, first and foremoest, keep this page open, as it will become a handy reference in case your internet really is dying. As for testing other sites, open a new tab, window, or browser. Even if this isn't your first time visiting, your browser is told not to cache the page - which means you have successfully downloaded the page and have rendered it on your browser.

Why don't other sites load properly?

Chances are, other sites will load too, but this one appears to load because the site itself, not counting the share buttons, is extremely small (around 15KB the last time I checked). So if this site loads, then other sites should load too - not nearly as fast though. If it takes more than a second or two to load this site, that means you're on an extremely slow connection.

If it's just one or two sites specifically that don't seem to load, check to see if it's a server problem, not yours. In the case that the site is up and "it's just you" try clearing your DNS, which may be corrupted:

It may be your ISP who is having DNS problems if none of the above solutions work for you. Try (temporarily) switching to OpenDNS and see if you can now load pages that previously wouldn't. Link doesn't work? Then it's likely not a DNS issue - continue reading.

What can I do to make my connection faster?

If you're on wireless, you'll need to get closer to the router or switch to a wired connection. Need to stay far away from your hotspot/router on a regular basis? Consider purchasing a 802.11 N compatible router, or a Wi-Fi Range Extender. Alternatively, you have a few options:

You can test your internet connection speed via Speedtest.net or Speakeasy's Speed Test (provided you can load them - try DSLReports' Mobile Speed Test for a more lightweight speed test).

What if nothing loads at all?

Pretty much all versions of Windows have a troubleshoot/repair tool that you can use by right clicking on the connection icon in your task tray and hitting "Repair" or "Troubleshoot Problems". This may or may not work depending on your situation (in fact, for me this never has), but you have a few options if an automatic repair doesn't work:

After following these steps, and you still can't load anything, check and see if you can access your router's control panel (192.168.*.*). The address/IP can be found in your router's manual, or for Windows users, by opening a command prompt window, and then using the command "ipconfig". Your router's IP will be next to "Default Gateway...". If the control panel says something similar to "Searching for server", then your ISP is having issues - give them a call, a support number can be located on your latest internet bill.

My router control panel isn't responding even after a restart!

Confirm that your current router is broken by testing a working one - pick up a cheap router from your local electronics store. If that router fails to connect as well, the issue may be serverside and your router(s) are perfectly fine. If the new one connects, your old (used) router is having problems: You can stick with the newly purchased one, or try to fix the older one by doing a hard reset - this will put your router back to factory settings, just like when you first took it out of the box.

ONLY DO THIS IF YOU ARE SURE THE PROBLEM IS YOUR ROUTER! Do more than one reboot before trying this, and make sure you are trying to access the control panel with the correct IP and through a wired connection! First, find the reset button on your router, which may be located underneath or in the back and will likely require a pin to push in. You have two options (taken from the DD-WRT Wiki), have a stopwatch ready:

Performing a hard reset will require you to set up your router again. Refer to your router's manual for details.

What should I do if issues persist? (My internet only works sometimes)

Sometimes the generic drivers for your wireless/ethernet adapter won't work well. Go to the manufacturer's website, download, and install the latest drivers specific to your wireless/ethernet card.

Also, try updating your router firmware by obtaining the latest version off the manufacturer's website and following the provided documentation. Only update your router's firmware on a wired connection.

In the case that a firmware update for your router doesn't fix connectivity issues, try a different router alltogether. Don't have one laying around? Buy a low-end router at a nearby electronics store (Airlink 101 routers are fairly cheap) to see if it's the router or ISP that's causing issues. Install the new router, and if you can sustain a good connection for a longer length of time than your previous router, your previous router is dead. You can either stick with the cheap router, or return it and get a better one at the store. Belkin, Netgear, and Linksys are recommended brands - be sure to ask around and see if you can get reviews on a router before you buy one.

I've tried everything above and I still don't have a stable connection!

Consider switching to a better ISP. Net Index is a crowdsourced region/ISP statistics site that you can point to your area for ISP ratings. DSLReports also has ISP reviews that can be narrowed down to your region.



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